Whether you have a question about one of our reviews, want to suggest a site for us to evaluate, need to report an error, or are interested in a partnership, we would love to hear from you. Use the form below or reach us directly by email.
Send Us a Message
Email Us Directly
Prefer to use your own email client? Different inboxes for different needs:
- General enquiries: [email protected] — questions, feedback, suggestions, partnerships.
- Editorial corrections: [email protected] — factual errors only. Routed to Emma Whitfield. Acknowledged within 2 business days, fixed within 5.
- Privacy / data requests: [email protected] — Privacy Act 2020 / GDPR data requests. Routed to our Data Protection Officer. 20-working-day SLA per Privacy Act 2020.
- Press / media enquiries: [email protected]
Postal Addresses
For formal correspondence, registered notices, or printed material:
General correspondence
NZ Pokies Guide Ltd
Level 8, 142 Featherston Street
Wellington 6011, New Zealand
Data Protection Officer (Privacy Act 2020 requests)
Attn: Data Protection Officer
NZ Pokies Guide Ltd
PO Box 3812, Wellington 6140, New Zealand
What We Can Help With
- Review questions: Need clarification on a review score, bonus breakdown, or site recommendation? Ask away.
- Error reports: Spotted outdated information, a broken link, or an incorrect bonus amount? Let us know and we will fix it promptly.
- Site suggestions: Know of an online pokie site you think we should review? We are always expanding our coverage.
- Partnership enquiries: If you represent an online casino operator and would like to discuss a potential partnership, please include your company name and licensing details in your message.
- Responsible gambling concerns: If you need help with problem gambling, please contact the NZ Gambling Helpline at 0800 654 655 (free, 24/7). We are not qualified to provide gambling counselling, but we can point you to the right resources.
Response Times
We aim to respond to all messages within 48 hours during business days (Monday to Friday, NZ time). During busy periods or public holidays, it may take slightly longer. If your matter is urgent, please indicate this in your subject line.
Complaint Escalation Hierarchy
If you've raised an issue and aren't satisfied with the response, escalate using this three-step path:
- Step 1 — First contact (us). Email [email protected] or use the form above. Our acknowledgement SLA is 2 business days; resolution SLA is 5 business days for routine matters and 10 business days for complex matters that need fact-verification or operator contact.
- Step 2 — Editor escalation. If your matter is unresolved 5 business days after acknowledgement, escalate to the Editor: [email protected] (Emma Whitfield). The Editor will review the case file and respond within a further 5 business days.
- Step 3 — External regulator (where applicable).
- For privacy / personal-information matters (NZ residents): Office of the Privacy Commissioner.
- For EEA visitors with a GDPR-related concern: your local supervisory authority.
- For matters relating to a casino operator rather than this site itself: contact the operator's regulator directly (Curaçao GCB, Anjouan eGaming, Tobique Gaming Commission, MGA, or UKGC depending on the operator). We will provide the relevant licence number and registry link on request.
Please note that we cannot provide personal gambling advice, financial guidance, or guarantee outcomes at any third-party casino site. For general information about our review process and editorial standards, visit our About Us page.